Support
We're here to help
Having trouble with L-Plate? Can't sign in? Purchase not working? A question you think is wrong? Get in touch and we'll sort it out — usually within 24 hours.
Email support
support@l-plate.ie — we reply within 24 hours
Feedback or feature ideas
brendan@l-plate.ie — talk to the team directly
Common questions
How do I restore my purchase on a new device?
Open the app, go to Settings → Restore Purchases. Make sure you're signed in with the same Apple ID or Google account you used to buy.
I can't sign in — what do I do?
Try the magic link (we'll email you a one-tap sign-in). If that fails, email support@l-plate.ie with your account email and we'll sort it.
How do I cancel my subscription?
Web: open L-Plate Settings and choose Manage Subscription. iPhone: Settings → your Apple ID → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancelling stops future billing — you keep access until the period ends.
A question feels wrong — how do I report it?
L-Plate provides independent practice questions based on published Irish road-safety sources; it does not reproduce or provide the official RSA question bank. If you think there's a mistake, email support@l-plate.ie with the question text and we'll check it.
Pass Promise — how does it work?
Meet the eligibility requirements in the published Pass Guarantee terms, sit the official theory test, and if you do not pass you may claim 30 additional days of Premium study access. It is not a refund or a guarantee of an exam outcome. Email support@l-plate.ie with your test receipt.